For order cancellations please contact us at return@bota-care.com as soon as possible and we will do our best to facilitate your request!

Yes. Botā will only pay for a return's shipping costs if a product arrived damaged or if we sent you the incorrect product. Otherwise, the customer is responsible for the shipping costs.

We recommend getting a tracking code for your return so you can follow its arrival back to us. Once a return is submitted, our team will update its status for each different stage. This information will be available to you whenever you check on your return.

We currently ship to: France, Austria, Belgium, Germany, Hungary, Ireland, Italy, Luxembourg, Netherlands, Portugal, Spain, Sweden, Monaco, Switzerland, Denmark, Finland, Iceland and UK.

For any other destination, please reach out to us on contact@bota-care.com.

The shipping costs for your order will be calculated and displayed at the time of ordering, once the shipping address has been entered.

We offer free delivery for all orders over 50€ in France/EU and on orders over 80£ for UK deliveries.

We accept returns within 30 days from the shipping date. Unused and unopened items can be returned for a full refund.

Please note that the customer is responsible for the shipping costs. If you have any questions please contact our team at return@bota-care.com